Fish In The Sea® - Frequently Asked Questions

(Last updated on May 9, 2010)

New Amsterdam Ventures, LLC (sometimes referred to herein as the "Company") makes available on the World Wide Web, at www.FishInTheSea.com, this website (the "Website") and the information and materials on this Website (together, the "Materials"). The Company recommends that you review these Frequently Asked Questions (the "F.A.Q.") whenever you have questions about this website (the "Website"), as many of these questions are common to our users, and if the answer to your question is here, it will be the fastest way to get an answer to your question. If your question is not addressed by these questions and answers, please do not hesitate to write to us at questions@FishInTheSea.com and put in the subject line: "Not Answered By FAQ". We will try to respond to your question as soon as possible. Please see our Terms and Conditions for more information on our projected response time to customer inquiries.

Questions/Answers

Q: Why should I join?

A: Once you join, you can access all of the features on the Website that are available for your level of membership. Right now, all of our members have access to all of the currently available features on the Website, including, among others, posting a profile with photographs, contacting others and communicating through our Fish Forums^SM. We reserve the right to change our membership structure in the future. Please refer to our Terms and Conditions for more information.

Q: How much does it cost to be a member of www.FishInTheSea.com?

A: Right now, we are offering everyone who signs up a FREE membership for the Website, but we reserve the right to change this membership structure in the future. At this time, we charge our customers only for Events that they register for through the Website. Please refer to our Payments policy for more information.

Q: How do I create a profile?

A: You must Join to create a profile. It's easy to join. Just answer a few simple questions which will allow you access to the members only features of the Website.

Q: How do I add information to and edit my profile after I've answered the initial, basic join questions?

A: After you have verified your email address, you will be permitted to sign in. Once you have signed in, go to your profile page by clicking My Profile on the main menu bar. On the sub-menu bar you will see Edit Profile, Build Profile and Preview Profile. Go to Edit Profile. There you will see all the fields that you can fill in to make up your profile. You can add as much or as little as you wish, also you can go back and change it as often as you wish.

Note: YOU MUST REMEMBER TO CLICK ON THE SAVE BUTTON AT THE BOTTOM OF THE EDIT PROFILE PAGE EACH TIME YOU CHANGE THE INFORMATION OR THAT INFORMAYTION WILL BE LOST.

Q: Do I have to fill in all the sections on my Profile Page?

A: Except for required fields which are marked with an asterisk, you have the option of leaving portions of the profile questionnaire blank. However, the more fields you complete, the more complete your profile will be. Headings will appear to show the different Treasure Chests^SM that contain the information for our Treasure Chest^SM Profile System, which makes FishInTheSea.com particularly unique. We encourage you to answer as many questions as possible on your profile to give members a more complete picture of the wonderful fish that you are.

Note: YOU MUST REMEMBER TO CLICK ON THE SAVE BUTTON AT THE BOTTOM OF THE EDIT PROFILE PAGE EACH TIME YOU CHANGE THE INFORMATION OR THAT INFORMATION WILL BE LOST.

Q: How do I put my profile "on hold"?

A: When you go to Member Home, there is a section that details the status of your membership. If your status says "Active", you can change that to "On Hold", by clicking the link that reads "Put Profile on Hold". You can resume active status at any time by clicking on the link that says Activate Profile, when you have your status as being "On Hold".

Q: How do I cancel my membership or be removed from the mailing list?

A: If you are on the Company's mailing list, but are not a member with a profile on our Website, and you decide that you no longer wish to receive mailings from the Company, please write to us at deletions@FishInTheSea.com and put in the subject line "Remove Me From The List". This action, however, will not remove your profile from the membership portion, if you are a member with a profile, or eliminate mailings that you may receive in connection with your membership.

Putting your membership profile "on hold" does not result in the cancellation of your membership. If you no longer want to be a member after joining, you may cancel your membership by logging into your account and selecting under "Your Status" "Cancel Your Profile" on your "Member Home" page. Alternatively, you may request that your membership be terminated by writing to us at deletions@FishInTheSea.com and putting in the subject line "Cancel My Membership"; you must provide your real name; your username, the email address you used during the sign-up process; your telephone number and the reason for your cancellation, in order to complete the cancellation process.

Please note that removal from our active database may not result in complete removal of your information from our systems, as we reserve the right to preserve your information for any lawful purpose. We may retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms and Conditions, take actions we deem necessary to protect the integrity of the Website, protect our users or take other actions as permitted by law.

Please note that we are a small Company and due to volume, it may take up to 30 days to complete a cancellation request and/or a removal from our mailing list. We appreciate your patience. See Response Time.

Please also note that removal from our active database will not automatically result in removal of your information from any of our third party payment processors' databases or any third party's product or service that you may have accessed through this Website. To remove information from a third party's database, you will need to contact such third party directly. To remove information from PayPal's databases, you will need to contact PayPal directly; visit www.paypal.com for more information.

Please refer to our Terms and Conditions and Privacy Policy for further information.

Q: How do I reactivate my profile/membership?

A: You can resume active status at any time by clicking on the link that says "Activate Profile", when you have your status as being "On Hold". However, if you’ve requested that your membership be canceled, you would have to sign-up again and create a new user profile with a new username. Note: You may have to use a new email account to sign up, as once we have canceled your membership, you may not be able to re-use the same email address, as our system may have blocked that email address from future profile activity.

Q: How do I upload photos?

A: Once you have signed in and go to your Member Home Page, you will see My Photos. Click on that and follow the instructions there. If you don't have a photo of your own or you would like to add some nautical imagery to your profile, you may use photos from our Fish Foto Gallery.

Q: I have tried to upload a photo, but FishInTheSea.com won't let me. What do I do?

A: First check that the file size and format are correct. You can check the size and type of the file you wish to update by looking at the properties of the file you want to upload. To do this point your mouse over the file and right click the mouse, this will bring up that files menu. At the bottom of this menu you will see "Properties"; left click on this and you will be able to see the file type and size. Make sure that it is compatible with the instructions. If it is not, make any necessary corrections and try to reload it or choose another photo. There are suggestions on the Website for "Good" and "Bad" photographs.

Q: The photos I've just uploaded don't appear yet in my viewable profile. Why?

A: The Company reviews and approves all photographs in advance of them becoming publicly viewable. The Company does not permit obscene photographs to be posted. The Company reserves the right to refuse permission to post a photograph or to remove a photograph you have posted at any time. Please refer to our Terms and Conditions for more information.

Q: How long does it take for my photos to be viewable?

A: Our staff is reviewing photos you post for inappropriate content, which may include nudity, for example. We have many new members signing up and do not have staff solely devoted to reviewing photographs 24/7, as our Company runs very leanly so we can keep our costs down and provide the profile feature we offer to you free of charge at this time. Photographs posted over weekends and holidays especially may take a little longer to show on our Website due to our staff’s work schedule. We appreciate your patience.

Q: Can I upload videos and music files and other multimedia files?

A: Not at this time. Even if you see these features named on your Build Profile page, these features have not been enabled yet. We may enable them in the future and may provide these services to only some of the members, depending on their level of membership. Please refer to our Payments policy for more information.

Q: I believe someone has copied one of my photographs and posted it to your Website in violation of my rights. What can I do?

A: The Company does not review any photographs or other material posted to any user's profile for any copyright violation per se; if you believe that someone has posted an infringing photograph in violation of your rights, you may serve the Company with a notice under the Digital Millenium Copyright Act; please refer to our Legal Notices section for more information.

Q: How do I add tags to my profile?

Q: How do I see what others see when they view my profile?

A: After you have signed in, go to your profile page by clicking My Profile on the main menu bar. On the sub-menu bar you will see Edit Profile, Build Profile and Preview Profile. Go to Preview Profile. There you will be able to see what your profile will look like to other members. If you want to change how your profile reads, return to Edit Profile and/or Build Profile to make changes to your profile.

Note: YOU MUST REMEMBER TO CLICK ON THE SAVE BUTTON AT THE BOTTOM OF THE EDIT PROFILE PAGE EACH TIME YOU CHANGE THE INFORMATION OR THAT INFORMAYTION WILL BE LOST.

Q: I made changes to my profile. Why weren't my changes saved?

A: YOU MUST REMEMBER TO CLICK ON THE SAVE BUTTON AT THE BOTTOM OF THE EDIT PROFILE PAGE EACH TIME YOU CHANGE THE INFORMATION OR THAT INFORMAYTION WILL BE LOST.

Q: How do I block another member from sending me email?

A: If you have received inappropriate emails or simply don't want to receive email from a particular member, you can go to that member's profile page and instead of contacting that member, you can add him or her to your Blocked List. If you accidentally block the wrong member, you can correct that by unblocking him or her by going to your Blocked List on your Member Home page.

Q: What do I do if I feel that I am being abused by another member?

A: While abuse through our system is rare, as members generally share the sense of a singles community, this is a public website, and it is possible that abuse could occur. We take abuse allegations very seriously; we investigate any allegations and take the appropriate steps to stop the on-line abuse made through our Website. If you feel you are being abused by another member by email on our Website, in our forums or chat rooms or otherwise, please contact us at abuse@FishInTheSea.com and give full details of the situation; be sure to include the username of the alleged offending member in your correspondence with us and your username. See our Terms and Conditions for more information on abuse.

Q: I've tried to sign in using my username, but FishInTheSea.com does not recognize it. What should I do?

A: Be sure that you have entered the username exactly as you created it. For example, if you used spaces in creating it, you must use spaces when you enter it to sign-in. If you are still unable to get your username to work, try to enter your entire personal email address that you used when you signed up instead; that should allow you to access your profile.

Q: What do I do if I forget or lose my password?

A: On the Sign In page you will see the message: "forgot password". Simply click on it and then follow the instructions and your password will be sent to you in an e-mail to your personal email address you used to sign-up with.

Q: There are no events posted for my location. Why not?

A: The Company is currently hosting events in New York City, but plans to host events in other cities in the future, including those cities which are listed on the Website. The more members we have in other locations, the more likely we will host events in those other locations. If you are interested in working with us on any Events, you may contact us regarding Careers.

Q: I've registered for an event, but I cannot attend. Can I get a refund?

A: Unfortunately, no. We have a strict no refunds policy. Please refer to our Payments policy for more information.

Q: I attended an event and want to get in touch with someone whom I met there. Will the Company give me that person's personal contact information?

A: While it may be true that the person wants you to contact them, unfortunately, we cannot provide that person's personal information to you, unless we have consent in writing from that person. Please refer to our Privacy Policy for more information.

Updates To Our F.A.Q.s

The Company is always striving to serve its customers better. We will periodically updated these F.A.Q.s to address our customers' frequently asked questions You can determine if the F.A.Q. section has been revised by referring to the "Last Updated" date at the top of this page, or if you write to us at terms@FishInTheSea.com and put in the subject line "FAQ Updates", the Company will inform you by email each time the F.A.Q. section is updated.